Contact us

FOR ASSISTANCE WITH AN ORDER:

• Use the contact form on this page, or
• Chat with us (black button at bottom)

PLEASE INCLUDE YOUR ORDER NUMBER IN THE MESSAGE (example: TT-12345). Your message will kick off an email conversation with us and you can email us photos or videos in your next email. 

All order confirmation emails and tracking updates are sent from sales@tenacioustoys.com - please search your Junk and Spam for emails from us!

Quick links before you message us:

• Store Policies
• Rewards Points
• Email List Signup
• General FAQ
• FAQ for Aspiring Toy Artists
• International Shipping Info
• When will my preorder ship?

You can usually chat with us live during business hours, look for the chat box below.

Note that we are human beings and that we are definitely NOT available 24/7/365 to answer your questions immediately! If we are not available when you chat, we will get an email with your info and we will reply to your inquiry via email. Thanks for understanding!